Legal

Privacy Policy

Last updated: April 16, 2026

1. Information We Collect

We collect information you provide directly to us and information generated through your use of our services.

• Account information: Name, email address, company name, and password when you register.
• Billing information: Payment details processed securely through Stripe. We do not store full card numbers.
• Call data: Transcripts, recordings (where consented), and metadata from AI voice agent calls made through our platform.
• Usage data: How you interact with our platform, features used, and performance metrics.
• Contact form submissions: Name, email, company, phone, and message when you contact us.
• Technical data: IP address, browser type, device type, and cookies.

2. How We Use Your Information

• To provide, operate, and improve the Callari platform.
• To process payments and manage your subscription.
• To send transactional emails (account verification, receipts, alerts).
• To respond to your inquiries and provide customer support.
• To comply with legal obligations (TCPA, GDPR, CCPA, etc.).
• To detect and prevent fraud and abuse.
• To send product updates and marketing communications (you may opt out at any time).

3. Call Data and AI Processing

Callari processes voice call data on your behalf. As a platform operator, you are responsible for obtaining proper consent from call recipients as required by applicable law (including TCPA in the United States). Callari provides built-in AI disclosure features to assist with compliance, but legal responsibility remains with you.

Call transcripts and recordings are stored securely and used solely to provide analytics, QA scoring, and platform functionality. We do not sell or share call data with third parties except as necessary to operate the service (e.g., our telephony provider Twilio).

4. How We Share Your Information

We do not sell your personal information. We share data only with:

• Service providers: Twilio (telephony), Stripe (payments), AWS (hosting), and other infrastructure partners necessary to operate the platform.
• CRM integrations: When you connect HubSpot, Zapier, or other tools, you authorize data sharing with those services.
• Legal compliance: When required by law, court order, or to protect our rights.
• Business transfer: In connection with a merger, acquisition, or sale of assets, with notice to you.

5. Cookies and Tracking

We use essential cookies to operate the platform (session management, authentication). We may use analytics cookies to understand platform usage. You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality.

6. Data Retention

We retain your data for as long as your account is active. Upon account deletion, we delete personal data within 30 days, except where we are required to retain it for legal or compliance reasons. Call recordings may be retained per your configured retention settings.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict certain processing.
• Data portability — receive your data in a machine-readable format.
• Opt out of marketing communications at any time.

To exercise any of these rights, email us at privacy@callari.ai.

8. Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security reviews. No system is 100% secure, and we encourage you to use a strong, unique password for your account.

9. Children's Privacy

Callari is not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. International Transfers

Callari operates primarily in the United States. If you access our services from outside the US, your data may be transferred to and processed in the US. We take appropriate safeguards to ensure such transfers comply with applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our platform. Continued use of Callari after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: privacy@callari.ai
• General: hello@callari.ai
• Contact form: callari.ai/contact