Legal

Terms of Service

Last updated: April 16, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you (or the business you represent) and Callari AI ("Callari", "we", "us"). By creating an account or using the Service, you confirm you have the authority to agree to these Terms.

2. Description of Service

Callari provides an AI voice agent platform that allows businesses to deploy, manage, and monitor automated voice agents for inbound and outbound calling, CRM integration, analytics, and related features. The Service is provided on a subscription basis.

3. Account Registration

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the security of your account credentials.
• You must notify us immediately of any unauthorized access to your account.
• One account per business entity unless you are subscribed to an Agency/White-label plan.

4. Acceptable Use

You agree to use the Service only for lawful purposes. You must not:

• Use the Service to make calls in violation of any applicable law, including the Telephone Consumer Protection Act (TCPA), GDPR, or any equivalent regulation.
• Call numbers on national or state Do-Not-Call registries without proper prior consent.
• Use the Service to harass, threaten, or defraud individuals.
• Attempt to reverse-engineer, decompile, or access the Service's source code.
• Resell or sublicense the Service without written permission (except Agency plan holders).
• Use the Service to transmit spam, malware, or any harmful content.
• Circumvent any rate limits, security measures, or access controls.

5. Compliance with Calling Laws

You are solely responsible for ensuring your use of Callari complies with all applicable telephony laws and regulations, including:

• TCPA (US): Obtaining proper prior written consent before making autodialed or pre-recorded calls to US numbers.
• DNC compliance: Honoring Do-Not-Call requests and maintaining your own DNC list.
• AI disclosure: Callari provides automated AI disclosure features, but you are responsible for verifying these meet requirements in your jurisdiction.
• Recording consent: Complying with one-party or two-party consent laws in the relevant jurisdictions when recording calls.

Callari is not liable for any legal penalties arising from your non-compliance with calling laws.

6. Billing and Payments

• Subscription fees are billed monthly in advance. Per-minute call charges are billed based on actual usage.
• All fees are non-refundable except as required by law or stated in our refund policy.
• We may change pricing with 30 days' notice. Continued use after the effective date constitutes acceptance.
• Accounts with overdue balances may be suspended until payment is received.
• A 14-day free trial is offered on all plans. No credit card is required during the trial period.

7. Intellectual Property

The Callari platform, including its software, design, and content, is owned by Callari AI and protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable license to use the Service during your subscription period.

You retain ownership of all data you upload to the platform (knowledge bases, lead lists, call scripts). By uploading data, you grant Callari a limited license to process it solely to provide the Service.

8. Data and Privacy

Our collection and use of your data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Uptime and Service Level

We target 99.9% platform uptime, excluding scheduled maintenance. We do not guarantee uninterrupted service and are not liable for downtime caused by third-party providers (Twilio, AWS, etc.) or events beyond our reasonable control.

10. Limitation of Liability

To the maximum extent permitted by law, Callari's total liability for any claim arising from these Terms or use of the Service shall not exceed the fees you paid in the 3 months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages, including lost profits or data loss.

11. Indemnification

You agree to indemnify and hold Callari harmless from any claims, damages, or expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any applicable law, including telephony regulations.

12. Termination

Either party may terminate the service agreement at any time. You may cancel your subscription through your account settings. We may suspend or terminate your account immediately if you violate these Terms. Upon termination, your data will be deleted within 30 days per our Privacy Policy.

13. Modifications to Terms

We may update these Terms from time to time. We will provide at least 14 days' notice of material changes via email or in-app notification. Continued use of the Service after the effective date constitutes acceptance.

14. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration in accordance with JAMS rules, except for claims that may be brought in small claims court.

15. Contact

For questions about these Terms:

• Email: legal@callari.ai
• General: hello@callari.ai
• Contact form: callari.ai/contact